Shipping Policy

Last Updated: 16-10-2024

At Melanie Boutique, we strive to provide prompt and reliable delivery for all orders. Please review our shipping policy for information on processing times, delivery options, and shipping-related inquiries.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

We offer standard shipping with delivery times ranging from 4 to 8 business days. Please note that these times are estimates and can vary depending on your location, shipping carrier delays, or unforeseen circumstances beyond our control.

Estimated Shipping Times by Location:

• All US Orders 4-8 business days

3. Shipping Rates

Shipping rates are calculated based on your location and the weight of your order at checkout. Any additional taxes, duties, or fees for international shipments are the responsibility of the customer.

• Shipping: Always free of charge

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our shipping partner’s website.

If you do not receive a tracking email, please check your spam folder or contact our customer support team at contact@jejuskincare.com.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to factors outside of our control, including:

• Customs clearance for international orders
• Severe weather conditions
• Carrier delays

If your order is significantly delayed, please contact us at contact@jejuskincare.com and we will do our best to assist you.

6. National Shipping

We offer national shipping to the US. Please note:

• The customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country.
• Shipping times may vary due to customs processing in the destination country.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order. Jeju Skincare is not responsible for delays or failed deliveries due to incorrect shipping information. If you realize that you’ve entered incorrect details, please contact us immediately at contact@jejuskincare.com so we can attempt to update your order before it ships.

8. Lost or Stolen Packages

Jeju Skincare is not responsible for lost or stolen packages confirmed to have been delivered to the address provided during checkout. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

• Email: contact@melanie-boutique.com
• Contact form: You can find our contact form in our 'Contact' page.